2013 SPRING COMPUTER LAB SURVEY RESULTS OBSERVATIONS:
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In two weeks’ time, we received 172 responses (See attachments)
o Freshmen
25
o Sophomores
23
o Juniors
29
o Seniors
45
o Graduates
16
o Faculty
10
o Staff
13
o Community Patrons 0
o None of the above
2
o Select
9
We received 22 “comments” (See attachment)

What do people want? We asked respondents to rank 11 services.
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(All) STUDENTS’ top five important services:
o Personal laptop repair/upgrade
o MS Word help
o MS PPT help
o MS Excel help
o Video editing software
FACULTY’S top five important services:
o Screen reader software
o Web design Software
o Video editing software
o MS Excel help
o Transcription equipment/software
(All) STUDENTS’ five least important services:
o MS Access help
o Transcription equipment/software
o MS Publisher help
o Web design software & screen reader software (tied)
FACULTY’S six least important services:
o Personal laptop repair/upgrade
o MS Publisher help
o MS Access help
o MS Word help
o MS PPT help

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Does our public know what services are and are not provided at the Carlson Computer Labs?
We asked about 31 services (most are offered…some are not).
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Reviewing ALL RESPONDENTS’ answers…
o Majority say YES…we provide:
▪ Color printing (60%)
▪ Document scanner (59%)
▪ Email help (56%)
▪ Duplex printing (47%)
▪ Headphones (45%)
▪ Android phone Wi-Fi help (36%)
▪ iPad Wi-Fi help (44%)
▪ iPhone Wi-Fi help (46%)
▪ iPod Wi-Fi help (47%)
▪ Laptop Wi-Fi help (69%)
▪ D2L help (55%)
▪ Password reset (51%)
o Majority say NO…we do not provide:
▪ None. There were no services that our public overwhelmingly viewed as
unavailable.
o Majority say “Don’t Know” if we provide:
▪ Android tablet Wi-Fi help (41%)
▪ MS Publisher brochure help (60%)
▪ MS Word brochure help (55%)
▪ Help making personal laptop run better (49%)
▪ Removal of virus from personal laptop (50%)
▪ MS Access homework (59%)
▪ MS Excel chart help (55%)
▪ MS Excel homework help (58%)
▪ MS PPT presentation help (49%)
▪ MS Publisher homework help (61%)
▪ MS Word homework help (52%)
▪ “Other” homework help (47%)
▪ Photo editing software (58%)
▪ Repair/upgrade of personal laptop (48%)
▪ Scan & save documents for me service (45%)
▪ Screen reader software (58%)
▪ Transcription software (63%)
▪ Video editing software (55%)
▪ Web design software (59%)

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What does are public think is not available BUT should be?
o 16-20% of respondents answered Not Available BUT Should Be to:
▪ Removal of viruses from personal laptop
▪ Photo editing software
▪ Repaid/upgrade of personal laptop
▪ Video editing software
▪ Web design software
o 6-10% of respondents answered Not Available BUT Should Be to:
▪ Color printing
▪ Duplex printing
▪ Android tablet Wi-Fi help
▪ iPad Wi-Fi help
▪ Laptop Wi-Fi help
▪ MS Publisher brochure help
▪ MS Word brochure help
▪ D2L help
▪ MS Access homework help
▪ MS Excel chart help
▪ MS Excel homework help
▪ MS PPT presentation help
▪ MS Publisher homework help
▪ MS Word homework
▪ “Other” homework help
▪ Password reset
o 11-15% of respondents answered Not Available BUT Should Be to:
▪ Help making personal laptop run better
▪ Scan & save for me service
▪ Screen reader software
▪ Transcription software
o 5% or less of respondents answered Not Available BUT Should Be to:
▪ Document scanner
▪ Email help
▪ Headphones
▪ Android phone Wi-Fi help
▪ iPhone Wi-Fi help
▪ iPod Wi-Fi help

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What does are public think is not needed?
o 21% of respondents answered that the following are not needed:
▪ Scan & save for me service
o 16-20% of respondents answered that the following are not needed:
▪ Android phone Wi-Fi help
▪ iPhone Wi-Fi-help
▪ MS Excel chart help
▪ “Other” homework help
▪ Repair/upgrade of personal laptop
o 11-15% of respondents answered that the following are not needed:
▪ Email help
▪ Headphones
▪ Android tablet Wi-Fi help
▪ iPad Wi-Fi help
▪ iPod Wi-Fi help
▪ MS Publisher brochure help
▪ MS Word brochure help
▪ Help making personal laptop run better
▪ Removal of viruses from personal laptop
▪ MS Access homework help
▪ MS Excel homework Help
▪ MS PPT presentation help
▪ MS Publisher homework help
▪ MS Word homework help
▪ Screen reader software
▪ Transcription software
▪ Web design software
▪ Video editing software
o 6-10% of respondents answered that the following are not needed:
▪ Laptop Wi-Fi help
▪ D2L help
▪ Password reset
▪ Photo editing software
o 5% or less of respondents answered that the following are Not Needed:
▪ Color printing
▪ Document scanner
▪ Duplex printing

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