OPTIMUM HELP DESK STAFF COVERAGE BUDGET

DAY

OPEN

Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday

1:00 PM
8:00 AM
8:00 AM
8:00 AM
8:00 AM
8:00 AM
9:00 AM

CLOSE

# HOURS

12:00 AM
12:00 AM
12:00 AM
12:00 AM
12:00 AM
5:00 PM
5:00 PM
OPEN HOURS:

11.0
16.0
16.0
16.0
16.0
9.0
8.0
92.0

TIMES "2"
PER HOUR
22.0
32.0
32.0
32.0
32.0
18.0
16.0

MINUS "MORNING"
HOURS
4.00
4.00
4.00
4.00
4.00
STAFF HOURS:
15.00

TOTAL STAFF HOURS:
164.00

10-HOUR
STUDENTS:

15-HOUR
STUDENTS:

20-HOUR
STUDENTS:

16

11

8

"SECRET SHOPPER" EVALUATIONS PER SEMESTER PER STUDENT
1 "SHOP" VISIT PER
16
11
8
2 "SHOP" VISITS PER
33
22
16
3 "SHOP" VISITS PER
49
33
25
"SECRET SHOPPER" COST AT $5 PER VISIT
1 "SHOP" VISIT PER
$
82.00 $
2 "SHOP" VISITS PER
$ 164.00 $
3 "SHOP" VISITS PER
$ 246.00 $

54.67 $
109.33 $
164.00 $

41.00
82.00
123.00

"SECRET SHOPPER" COST AT $10 PER VISIT
1 "SHOP" VISIT PER
$ 164.00 $

109.33 $

82.00

STAFF HOURS

AT HOURLY
RATE
$7.25
$
159.50
$
203.00
$
203.00
$
203.00
$
203.00
$
101.50
$
116.00

22.00
28.00
28.00
28.00
28.00
14.00
16.00
164.00
WEEKLY BUDGET: $ 1,189.00
WEEKS: $ 17,835.00

2 "SHOP" VISITS PER
3 "SHOP" VISITS PER

$
$

328.00 $
492.00 $

218.67 $
328.00 $

164.00
246.00