admin
Thu, 02/19/2026 - 19:15
Edited Text
Clarion University of Pennsylvania
Welcome!
We are committed to improving your library services. Better understanding your expectations will help us tailor those services to your
needs.
We are conducting this survey to measure library service quality and identify best practices through the Association of Research
Libraries' LibQUAL+® program.
Please answer all items. Thank you for your participation!
Please rate the following statements (1 is lowest, 9 is highest) by indicating:
Minimum -- the number that represents the minimum level of service that you would find acceptable
Desired -- the number that represents the level of service that you personally want
Perceived -- the number that represents the level of service that you believe our library currently provides
For each item, you must EITHER rate the item in all three columns OR identify the item as "N/A" (not applicable). Selecting "N/A" will
override all other answers for that item.
My Minimum
Service Level Is
When it comes to...
Low
1) Employees who instill confidence in users
My Desired
Service Level Is
High Low
Perceived Service
Performance Is
High Low
High N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
2) Easy-to-use access tools that allow me to find
things on my own
3) Print and/or electronic journal collections I require
for my work
4) Readiness to respond to users' questions
5) Making electronic resources accessible from my
home or office
6) Library space that inspires study and learning
7) Giving users individual attention
8) A library Web site enabling me to locate
information on my own
9) Availability of online help when using my library's
electronic resources
10) Employees who are consistently courteous
11) The printed library materials I need for my work
12) Quiet space for individual activities
13) The electronic information resources I need
14) Teaching me how to access, evaluate, and use
information
15) Employees who have the knowledge to answer
user questions
16) Library orientations / instruction sessions
17) A comfortable and inviting location
18) Employees who deal with users in a caring
fashion
19) Modern equipment that lets me easily access
needed information
20) Efficient interlibrary loan / document delivery
21) Employees who understand the needs of their
users
22) A getaway for study, learning, or research
23) Willingness to help users
24) Making information easily accessible for
independent use
25) Community space for group learning and group
study
26) The library collection provides information
resources reflecting diverse points of view
27) Dependability in handling users' service
problems
Please indicate the degree to which you agree with the following statements:
28) The library helps me stay abreast of developments in my field(s) of interest.
1
2
3
4
5
6
7
8
9
Strongly Disagree
29) The library aids my advancement in my academic discipline or work.
1
2
3
4
Strongly Agree
5
6
Strongly Disagree
30) The library enables me to be more efficient in my academic pursuits or work.
1
2
3
4
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
teaching needs.
1
2
3
4
5
6
1
2
3
Extremely Poor
4
7
8
7
8
7
8
5
6
7
Daily
Weekly
Monthly
Quarterly
Never
37) How often do you access library resources through a library Web page?
Daily
Weekly
Monthly
Quarterly
Never
38) How often do you use Yahoo(TM), Google(TM), or non-library gateways for
Daily
Weekly
Monthly
Quarterly
Never
information?
9
9
9
8
9
Strongly Agree
5
6
7
8
9
Extremely Good
Please indicate your library usage patterns:
36) How often do you use resources on library premises?
9
Strongly Agree
Strongly Disagree
35) How would you rate the overall quality of the service provided by the library?
8
Strongly Agree
Strongly Disagree
34) In general, I am satisfied with library support for my learning, research, and/or
7
Strongly Agree
Strongly Disagree
33) In general, I am satisfied with the way in which I am treated at the library.
9
Strongly Agree
Strongly Disagree
32) The library provides me with the information skills I need in my work or study.
8
Strongly Agree
Strongly Disagree
31) The library helps me distinguish between trustworthy and untrustworthy information.
7
Please answer a few questions about yourself:
39) Age:
Under 18
18 - 22
23 - 30
31 - 45
46 - 65
Over 65
40) Sex:
Female
Male
41) Discipline:
Biological Sciences
Business Administration (All Majors)
Communication
Computer/Information Science
Criminal Justice
Education/Human Services
Engineering/Industrial Technology
English
Environmental Sciences
History
Liberal Studies
Library Science
Mathematics
Modern Languages
Nursing and Allied Health
Other
Physical Sciences/Chemistry
Psychology
Social Sciences
Undecided
Visual/Performing Arts
42) Position: (Select the ONE option that best describes you.)
Undergraduate
Graduate
44) Enter your e-mail address if you would like to enter an optional
drawing for a prize. Your e-mail address will be kept confidential and will
not be linked to your survey responses. (Not Required)
Masters
Doctoral
Non-degree or Undecided
Faculty
Professor
Associate Professor
Assistant Professor
Lecturer
Adjunct Faculty
Other Academic Status
Library Staff
Administrator
Manager, Head of Unit
Public Services
Systems
Technical Services
Other
Staff
43) Please enter any comments about library services in the box below:
First year
Second year
Third year
Fourth year
Fifth year and above
Non-degree
Research Staff
Other Staff Positions
Welcome!
We are committed to improving your library services. Better understanding your expectations will help us tailor those services to your
needs.
We are conducting this survey to measure library service quality and identify best practices through the Association of Research
Libraries' LibQUAL+® program.
Please answer all items. Thank you for your participation!
Please rate the following statements (1 is lowest, 9 is highest) by indicating:
Minimum -- the number that represents the minimum level of service that you would find acceptable
Desired -- the number that represents the level of service that you personally want
Perceived -- the number that represents the level of service that you believe our library currently provides
For each item, you must EITHER rate the item in all three columns OR identify the item as "N/A" (not applicable). Selecting "N/A" will
override all other answers for that item.
My Minimum
Service Level Is
When it comes to...
Low
1) Employees who instill confidence in users
My Desired
Service Level Is
High Low
Perceived Service
Performance Is
High Low
High N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
2) Easy-to-use access tools that allow me to find
things on my own
3) Print and/or electronic journal collections I require
for my work
4) Readiness to respond to users' questions
5) Making electronic resources accessible from my
home or office
6) Library space that inspires study and learning
7) Giving users individual attention
8) A library Web site enabling me to locate
information on my own
9) Availability of online help when using my library's
electronic resources
10) Employees who are consistently courteous
11) The printed library materials I need for my work
12) Quiet space for individual activities
13) The electronic information resources I need
14) Teaching me how to access, evaluate, and use
information
15) Employees who have the knowledge to answer
user questions
16) Library orientations / instruction sessions
17) A comfortable and inviting location
18) Employees who deal with users in a caring
fashion
19) Modern equipment that lets me easily access
needed information
20) Efficient interlibrary loan / document delivery
21) Employees who understand the needs of their
users
22) A getaway for study, learning, or research
23) Willingness to help users
24) Making information easily accessible for
independent use
25) Community space for group learning and group
study
26) The library collection provides information
resources reflecting diverse points of view
27) Dependability in handling users' service
problems
Please indicate the degree to which you agree with the following statements:
28) The library helps me stay abreast of developments in my field(s) of interest.
1
2
3
4
5
6
7
8
9
Strongly Disagree
29) The library aids my advancement in my academic discipline or work.
1
2
3
4
Strongly Agree
5
6
Strongly Disagree
30) The library enables me to be more efficient in my academic pursuits or work.
1
2
3
4
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
teaching needs.
1
2
3
4
5
6
1
2
3
Extremely Poor
4
7
8
7
8
7
8
5
6
7
Daily
Weekly
Monthly
Quarterly
Never
37) How often do you access library resources through a library Web page?
Daily
Weekly
Monthly
Quarterly
Never
38) How often do you use Yahoo(TM), Google(TM), or non-library gateways for
Daily
Weekly
Monthly
Quarterly
Never
information?
9
9
9
8
9
Strongly Agree
5
6
7
8
9
Extremely Good
Please indicate your library usage patterns:
36) How often do you use resources on library premises?
9
Strongly Agree
Strongly Disagree
35) How would you rate the overall quality of the service provided by the library?
8
Strongly Agree
Strongly Disagree
34) In general, I am satisfied with library support for my learning, research, and/or
7
Strongly Agree
Strongly Disagree
33) In general, I am satisfied with the way in which I am treated at the library.
9
Strongly Agree
Strongly Disagree
32) The library provides me with the information skills I need in my work or study.
8
Strongly Agree
Strongly Disagree
31) The library helps me distinguish between trustworthy and untrustworthy information.
7
Please answer a few questions about yourself:
39) Age:
Under 18
18 - 22
23 - 30
31 - 45
46 - 65
Over 65
40) Sex:
Female
Male
41) Discipline:
Biological Sciences
Business Administration (All Majors)
Communication
Computer/Information Science
Criminal Justice
Education/Human Services
Engineering/Industrial Technology
English
Environmental Sciences
History
Liberal Studies
Library Science
Mathematics
Modern Languages
Nursing and Allied Health
Other
Physical Sciences/Chemistry
Psychology
Social Sciences
Undecided
Visual/Performing Arts
42) Position: (Select the ONE option that best describes you.)
Undergraduate
Graduate
44) Enter your e-mail address if you would like to enter an optional
drawing for a prize. Your e-mail address will be kept confidential and will
not be linked to your survey responses. (Not Required)
Masters
Doctoral
Non-degree or Undecided
Faculty
Professor
Associate Professor
Assistant Professor
Lecturer
Adjunct Faculty
Other Academic Status
Library Staff
Administrator
Manager, Head of Unit
Public Services
Systems
Technical Services
Other
Staff
43) Please enter any comments about library services in the box below:
First year
Second year
Third year
Fourth year
Fifth year and above
Non-degree
Research Staff
Other Staff Positions