admin
Thu, 02/19/2026 - 19:15
Edited Text
Clarion University of Pennsylvania
Welcome!
We are committed to improving your library services. Better understanding your expectations will help us tailor those services to your needs.
We are conducting this survey to measure library service quality and identify best practices through the Association of Research Libraries' LibQUAL+® program.
Please answer all items. Thank you for your participation!
Please rate the following statements (1 is lowest, 9 is highest) by indicating:
Minimum -- the number that represents the minimum level of service that you would find acceptable
Desired -- the number that represents the level of service that you personally want
Perceived -- the number that represents the level of service that you believe our library currently provides
For each item, you must EITHER rate the item in all three columns OR identify the item as "N/A" (not applicable). Selecting "N/A" will override all other answers for that
item.
My Minimum
Service Level Is
When it comes to...
Low
My Desired
Service Level Is
Perceived Service
Performance Is
High Low
High Low
High N/A
1) Employees who instill confidence in users
2) Making electronic resources accessible from my home or
office
3) Library space that inspires study and learning
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
4) Giving users individual attention
5) Alibrary Web site enabling me to locate information on my own
6) Availability of assistance to improve my research skills
7) Employees who are consistently courteous
8) The printed library materials I need for my work
9) Quiet space for individual activities
10) Readiness to respond to users' questions
11) The electronic information resources I need
12) Availability of assistance in addressing issues of copyright
and plagiarism
13) Employees who have the knowledge to answer user
questions
14) Reliable mix of technology to help me complete my work
15) Acomfortable and inviting location
16) Employees who deal with users in a caring fashion
17) Modern equipment that lets me easily access needed
information
18) Library materials available when and where I need them
19) Employees who understand the needs of their users
20) Easy-to-use access tools that allow me to find things on my
own
21) Agetaway for study, learning, or research
22) Willingness to help users
23) Making information easily accessible for independent use
24) Print and/or electronic journal collections I require for my
work
25) Community space for group learning and group study
26) Access to materials from other libraries (Interlibrary Loan)
27) Dependability in handling users' service problems
Please indicate the degree to which you agree with the following statements:
28) The library helps me stay abreast of developments in my field(s) of interest.
1
2
3
4
5
6
Strongly Disagree
7
8
9
Strongly Agree
29) The library aids my advancement in my academic discipline or work.
1
2
3
4
5
6
Strongly Disagree
7
8
9
Strongly Agree
30) The library enables me to be more efficient in my academic pursuits or work.
1
2
3
4
5
6
Strongly Disagree
7
8
9
Strongly Agree
31) The library helps me distinguish between trustworthy and untrustworthy information.
1
2
3
4
5
6
Strongly Disagree
7
8
9
Strongly Agree
32) The library provides me with the information skills I need in my work or study.
1
2
3
4
Strongly Disagree
5
6
7
8
9
Strongly Agree
33) In general, I am satisfied with the way in which I am treated at the library.
1
2
3
4
5
6
Strongly Disagree
7
8
9
Strongly Agree
34) In general, I am satisfied with library support for my learning, research, and/or teaching needs.
1
2
3
4
5
6
Strongly Disagree
7
8
9
Strongly Agree
35) How would you rate the overall quality of the service provided by the library?
1
2
3
Extremely Poor
4
5
6
7
8
9
Extremely Good
Please indicate your library usage patterns:
36) How often do you use resources on library premises?
Daily
Weekly
Monthly
Quarterly
Never
37) How often do you access library resources through a library Web page?
Daily
Weekly
Monthly
Quarterly
Never
38) How often do you use Yahoo(TM), Google(TM), or non-library gateways for information?
Daily
Weekly
Monthly
Quarterly
Never
Please answer a few questions about yourself:
39) Age:
Under 18
18 - 22
23 - 30
31 - 45
46 - 65
Over 65
40) Sex:
Female
Male
41) Discipline:
Biological Sciences
Business Administration (All majors)
Communication Science & Disorders
Computer/Information Science
Criminal Justice
Education/Human Services
Engineering/Industrial Technology
English
Environmental Sciences
History
Liberal Studies
Library Science
Mass Media Arts, Journalism, &
Communication
Mathematics
Modern Languages
Nursing and Allied Health
Other
Physical Sciences/Chemistry
Political Science, Sociology,
Philosophy
Psychology
Social Sciences
Undecided
Visual/Performing Arts
42) Position: (Select the ONE option that best describes you.)
Undergraduate
Graduate
Faculty
Library Staff
Staff
43) Please enter any comments about library services in the box below:
44) Enter your e-mail address if you would like to enter an optional drawing for a prize. Your e-mail address will be kept
confidential and will not be linked to your survey responses. (Not Required)
If you have any questions email the Survey Webmaster.
First year
Second year
Third year
Fourth year
Fifth year and above
Non-degree
Masters
Doctoral
Non-degree or
Undecided
Professor
Associate Professor
Assistant Professor
Lecturer
Adjunct Faculty
Other Academic
Status
Administrator
Manager, Head of
Unit
Public Services
Systems
Technical Services
Other
Research Staff
Other Staff Positions
Welcome!
We are committed to improving your library services. Better understanding your expectations will help us tailor those services to your needs.
We are conducting this survey to measure library service quality and identify best practices through the Association of Research Libraries' LibQUAL+® program.
Please answer all items. Thank you for your participation!
Please rate the following statements (1 is lowest, 9 is highest) by indicating:
Minimum -- the number that represents the minimum level of service that you would find acceptable
Desired -- the number that represents the level of service that you personally want
Perceived -- the number that represents the level of service that you believe our library currently provides
For each item, you must EITHER rate the item in all three columns OR identify the item as "N/A" (not applicable). Selecting "N/A" will override all other answers for that
item.
My Minimum
Service Level Is
When it comes to...
Low
My Desired
Service Level Is
Perceived Service
Performance Is
High Low
High Low
High N/A
1) Employees who instill confidence in users
2) Making electronic resources accessible from my home or
office
3) Library space that inspires study and learning
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
N/A
4) Giving users individual attention
5) Alibrary Web site enabling me to locate information on my own
6) Availability of assistance to improve my research skills
7) Employees who are consistently courteous
8) The printed library materials I need for my work
9) Quiet space for individual activities
10) Readiness to respond to users' questions
11) The electronic information resources I need
12) Availability of assistance in addressing issues of copyright
and plagiarism
13) Employees who have the knowledge to answer user
questions
14) Reliable mix of technology to help me complete my work
15) Acomfortable and inviting location
16) Employees who deal with users in a caring fashion
17) Modern equipment that lets me easily access needed
information
18) Library materials available when and where I need them
19) Employees who understand the needs of their users
20) Easy-to-use access tools that allow me to find things on my
own
21) Agetaway for study, learning, or research
22) Willingness to help users
23) Making information easily accessible for independent use
24) Print and/or electronic journal collections I require for my
work
25) Community space for group learning and group study
26) Access to materials from other libraries (Interlibrary Loan)
27) Dependability in handling users' service problems
Please indicate the degree to which you agree with the following statements:
28) The library helps me stay abreast of developments in my field(s) of interest.
1
2
3
4
5
6
Strongly Disagree
7
8
9
Strongly Agree
29) The library aids my advancement in my academic discipline or work.
1
2
3
4
5
6
Strongly Disagree
7
8
9
Strongly Agree
30) The library enables me to be more efficient in my academic pursuits or work.
1
2
3
4
5
6
Strongly Disagree
7
8
9
Strongly Agree
31) The library helps me distinguish between trustworthy and untrustworthy information.
1
2
3
4
5
6
Strongly Disagree
7
8
9
Strongly Agree
32) The library provides me with the information skills I need in my work or study.
1
2
3
4
Strongly Disagree
5
6
7
8
9
Strongly Agree
33) In general, I am satisfied with the way in which I am treated at the library.
1
2
3
4
5
6
Strongly Disagree
7
8
9
Strongly Agree
34) In general, I am satisfied with library support for my learning, research, and/or teaching needs.
1
2
3
4
5
6
Strongly Disagree
7
8
9
Strongly Agree
35) How would you rate the overall quality of the service provided by the library?
1
2
3
Extremely Poor
4
5
6
7
8
9
Extremely Good
Please indicate your library usage patterns:
36) How often do you use resources on library premises?
Daily
Weekly
Monthly
Quarterly
Never
37) How often do you access library resources through a library Web page?
Daily
Weekly
Monthly
Quarterly
Never
38) How often do you use Yahoo(TM), Google(TM), or non-library gateways for information?
Daily
Weekly
Monthly
Quarterly
Never
Please answer a few questions about yourself:
39) Age:
Under 18
18 - 22
23 - 30
31 - 45
46 - 65
Over 65
40) Sex:
Female
Male
41) Discipline:
Biological Sciences
Business Administration (All majors)
Communication Science & Disorders
Computer/Information Science
Criminal Justice
Education/Human Services
Engineering/Industrial Technology
English
Environmental Sciences
History
Liberal Studies
Library Science
Mass Media Arts, Journalism, &
Communication
Mathematics
Modern Languages
Nursing and Allied Health
Other
Physical Sciences/Chemistry
Political Science, Sociology,
Philosophy
Psychology
Social Sciences
Undecided
Visual/Performing Arts
42) Position: (Select the ONE option that best describes you.)
Undergraduate
Graduate
Faculty
Library Staff
Staff
43) Please enter any comments about library services in the box below:
44) Enter your e-mail address if you would like to enter an optional drawing for a prize. Your e-mail address will be kept
confidential and will not be linked to your survey responses. (Not Required)
If you have any questions email the Survey Webmaster.
First year
Second year
Third year
Fourth year
Fifth year and above
Non-degree
Masters
Doctoral
Non-degree or
Undecided
Professor
Associate Professor
Assistant Professor
Lecturer
Adjunct Faculty
Other Academic
Status
Administrator
Manager, Head of
Unit
Public Services
Systems
Technical Services
Other
Research Staff
Other Staff Positions